Terms of Purchase

General Provisions

These Terms of Purchase apply to all purchase transactions completed by users on the birkenstockhub.it.com platform. All users who place orders and complete purchases on the platform shall be deemed to have fully read, understood and accepted all the contents of these terms. birkenstockhub.it.com has the right to adjust and optimize these terms according to platform operation needs.

User Purchase Qualification

Users who purchase products on this platform need to have independent civil capacity and legal shopping qualification. When users place orders, they shall ensure that the submitted consignee information, contact information and delivery address are true, accurate and valid, so as to avoid order delivery failure and transaction disputes caused by incorrect information.

Order & Payment Rules

All product prices displayed on birkenstockhub.it.com are unified in USD, and the platform implements a full-store free shipping policy with no additional hidden fees. After the user successfully pays for the order, the platform will confirm the payment information and arrange warehouse shipment within 1-3 working days. Once the order is successfully paid, it cannot be modified at will; if you need to cancel the order, you need to contact customer service for verification and processing before shipment.

Product Transaction Rules

As a professional BIRKENSTOCK authorized reseller, we guarantee that all products sold on the platform are genuine and compliant with brand quality standards. Users shall use the purchased products for personal daily consumption and shall not use the platform’s products for illegal resale, counterfeiting and other illegal acts. For abnormal batch orders and malicious snap-up orders, the platform has the right to reject the transaction and cancel the order.

After-sales Transaction Rules

All purchase transactions on the platform enjoy the complete after-sales guarantee of birkenstockhub.it.com, including 60-day free return, 5-10 day refund and global 6-12 day delivery services. Users shall comply with the platform’s refund and return policy when applying for after-sales services, and shall not maliciously apply for returns and refunds many times to disrupt the normal operation of the platform.

Transaction Dispute Handling

In case of transaction disputes between users and the platform during the purchase process, both parties shall first negotiate and solve the problem through customer service communication. If the negotiation fails, both parties shall solve the dispute in accordance with the platform’s platform rules and relevant transaction norms to ensure the fairness and rationality of the transaction processing result.