Refund Policy

Policy Scope

This Refund Policy is formulated for all consumption orders on the birkenstockhub.it.com platform, clarifying the rules of return conditions, refund cycle, refund method and free return services, protecting the legitimate shopping rights and interests of every customer, and ensuring that the after-sales refund process is standardized, transparent and efficient.

Free Return Service & Time Limit

birkenstockhub.it.com provides a 60-day free return service for all customers. Within 60 days after the customer receives the goods, if you are not satisfied with the product size, style or have other legitimate return demands, you can apply for a return through the platform background. The platform bears the return shipping fees for eligible return orders, and customers do not need to pay any additional return costs.

Eligible Return Conditions

To ensure the smooth processing of returns and refunds, the returned products need to meet the basic conditions: the products are unused, intact in appearance, free of wear marks, dirt and damage, and the original product packaging, labels and accessories are complete. Returns caused by product quality problems, wrong delivery and other platform-side problems are fully supported, and we will complete the after-sales processing for customers as soon as possible.

Refund Processing Cycle

After we receive and complete the inspection of the returned goods and confirm that the products meet the return standards, we will initiate the refund process immediately. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the customer’s original payment account by default. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s payment institution.

Refund Exceptions

For products that are artificially damaged, worn beyond recognition, lack original packaging and accessories, or exceed the 60-day return period, the platform has the right to reject the return and refund application. For customized and special-order products, if there is no quality problem, the return and refund service is not supported. We will strictly verify each return application to ensure the fairness and standardization of after-sales services.